Information travels to computers from the Internet at speeds that are measured in kilobytes per second (kbps). This is referred to as your bandwidth. Vonage recommends minimum upload speed of 90 kilobytes per second or greater per phone line to attain the highest audio quality. A lower upload speed can affect the quality of your calls.
If your Internet connection speed is too slow, you may experience problems with your Vonage service, including poor audio quality. Run a speed test to determine the speed of your Internet connection.
NOTE: Latest versions of Adobe Flash Player and Java may be required to run the speed test in some browsers.
Test Your Internet Speed NowSome Internet Service Providers provide multiple levels of types of services and connection speeds. Other reasons for slow Internet speeds include:
With your Vonage service, you can increase or decrease your bandwidth. For more information, see Bandwidth Saver.
¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
†Limited time offer. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card ("Card") per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow 5-10 business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Visa prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
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